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Our Services

A compact overview. Click a service to expand details (deliverables, KPIs, tools).

Core Customer Support & Contact Center Email / chat / phone support aligned to SOPs + KPIs

What we deliver

  • Email, live chat, and phone support aligned to your SOPs
  • Ticket triage, tagging, macros, and escalation rules
  • QA scorecards + coaching + weekly reporting

KPIs we can track

CSATFirst response timeSLA adherenceQA score

Tools we support

ZendeskFreshdeskIntercomGorgias
Typical setup: 1–N agents + team lead + QA checks. We align SOPs, brand voice, escalation paths, and reporting cadence during the pilot.
Core Sales Support & Lead Generation Prospecting, outreach, qualification, appointments

What we deliver

  • Prospecting and list building based on your ICP
  • Outbound scripts + reply handling
  • Appointment setting and qualification workflows

KPIs we can track

Reply rateMeetings bookedQualified ratePipeline created

Tools we support

HubSpotSalesforceApolloGoogle Sheets
Typical setup: 1–N agents + team lead. We align ICP, messaging, cadence, and reporting during the pilot.
Core Back Office Operations Data entry, order processing, admin workflows

What we deliver

  • Data entry and validation with checkpoints
  • Order processing, document workflows, admin support
  • SOPs + error tracking

KPIs we can track

Accuracy rateCycle timeThroughputRework rate

Tools we support

Google WorkspaceMicrosoft 365NotionAirtable
Core IT & Technical Support Helpdesk, ticket triage, internal tools support

What we deliver

  • Level 1 helpdesk, triage and troubleshooting
  • Internal tools support and user setup
  • Knowledge base adherence + escalation paths

KPIs we can track

FCRTime to resolveSLA adherenceQA score

Tools we support

Jira SMZendeskFreshserviceSlack
On demand HR & Recruiting Coordination Screening, scheduling, follow-ups, onboarding coordination

What we deliver

  • Resume screening and shortlist building
  • Interview scheduling and candidate follow-ups
  • Onboarding coordination and documentation

KPIs we can track

Time-to-screenShow ratePipeline healthProcess adherence

Tools we support

CalendlyNotionTrelloGoogle Workspace
On demand Digital Marketing Assistance Content ops, SEO basics, reporting, coordination

What we deliver

  • Content scheduling and social operations
  • SEO basics, reporting, and campaign coordination
  • Asset organization and QA checks

KPIs we can track

ConsistencyEngagementReporting cadenceOps completion

Tools we support

Meta SuiteGA4Search ConsoleCanva
On demand Data Analytics & Reporting Dashboards, KPI reporting, insights for leaders

What we deliver

  • KPI dashboards and weekly/monthly reporting
  • Data cleanup and reporting automation support
  • Insights notes for leaders

Tools we support

Looker StudioSheetsExcelAirtable
On demand Finance & Accounting Support Bookkeeping support, AP/AR assistance, invoicing workflows

What we deliver

  • Bookkeeping support and invoicing workflows
  • AP/AR assistance and reconciliation prep
  • Payroll coordination support

Tools we support

QuickBooksXeroExcelSheets
Want a quick proposal? Tell us your scope and we’ll suggest a pilot plan (team size, KPIs, timeline).
Request a pilot See our model