We help U.S. companies scale operations with dedicated Kosovo-based teams—built, trained, and managed under one accountable partner. No layers. No chaos. Just dependable execution.
Our name reflects both our roots and our responsibility.
XKGS stands for Kosova Global Solutions — a name chosen deliberately to represent where we come from and how we operate.
Kosovo has developed a young, skilled, and internationally oriented workforce, shaped through years of cooperation with global partners and institutions. Growing up in this environment fostered a strong appreciation for professionalism, responsibility, and long-term collaboration.
XKGS was created to bridge this talent with U.S. companies — helping businesses scale efficiently while building sustainable opportunities for teams in Kosovo. Our approach is grounded in mutual benefit, accountability, and trust on both sides.
We believe global collaboration works best when it is practical, transparent, and built for the long term. That principle guides how we build teams, manage operations, and support our clients every day.
We build and operate teams that feel like an extension of your business—aligned to your brand voice, tools, and KPIs.
Most outsourcing creates layers and accountability gaps. We keep it simple:
Kosovo offers a young, ambitious workforce with strong English communication and a performance-driven culture—ideal for building reliable support and operations teams for U.S. companies.
Clear spoken and written English, with a customer-first mindset.
Scale faster while keeping predictable operating costs.
Comfortable with modern CRM/helpdesk workflows (training provided to your stack).
Build a consistent team with repeatable processes and continuous improvement.
A simple, structured onboarding that reduces risk and gets you to measurable outcomes quickly.
Clients choose XKGS when they want predictable delivery, clear ownership, and professional communication. We focus on process discipline and measurable performance—not shortcuts.
Note: Specific security, compliance, or contractual requirements can be aligned during discovery based on your industry and needs.
Founder-led accountability and direct communication.
XKGS was built on a simple principle: if you’re responsible for people and operations, you must also be accountable for outcomes.
As the founder, I stay closely involved in how teams are recruited, trained, and supported — ensuring clients receive consistent quality, clear communication, and predictable delivery.
My focus is not to sell promises, but to make sure commitments are met.
Tell us what you need—support coverage, sales outreach, back-office workflows, or IT help—and we’ll respond with a clear plan for how we can build and manage a team for you.
