XKGS helps U.S. companies scale operations with Kosovo-based teams built, trained, and managed under one accountable partner.
Now offering Telecom After-Hours SLA Protection for mid-size ISPs.
Phone, email, and live chat support aligned to your SOPs, KPIs, and brand voice.
Prospecting, outreach, qualification, and appointment setting to keep your pipeline full.
Data entry, order processing, document workflows, and admin support to reduce internal load.
Level 1 helpdesk, ticket triage, and troubleshooting for internal tools and customer issues.
Resume screening, interview scheduling, candidate follow-ups, and onboarding coordination.
Content support, social coordination, SEO basics, and campaign operations to amplify reach.
KPI dashboards, weekly/monthly reporting, and performance insights for better decisions.
Bookkeeping support, AP/AR assistance, invoicing workflows, and payroll coordination.
Outsourcing works best when there’s clarity, ownership, and accountability. That’s exactly how we operate.
No layers of agencies or disconnected freelancers. XKGS owns recruitment, training, quality control, and daily operations with a single point of accountability.
Your team works exclusively for you — trained on your SOPs, aligned to your brand voice, and measured against clear KPIs.
From onboarding to reporting, our workflows are structured, documented, and focused on outcomes — not just activity.
A young, English-speaking workforce with strong work ethic and cultural alignment to U.S. business expectations.
We focus on stability, performance, and continuous improvement — not short-term cost cutting.
Clients work directly with decision-makers, ensuring fast communication and practical solutions.
XKGS is built for companies that value reliability, transparency, and ownership — not just lower costs.
We’re built to feel like an extension of your team — with clear ownership, transparent reporting, and predictable delivery.
You receive weekly KPI reporting and operational visibility so you can measure outcomes, spot risks early, and continuously improve performance.
We typically start with a pilot period to align on quality, tools, brand voice, and processes before expanding team size. No unnecessary complexity.
When issues happen, you should never wonder who owns the fix. We set clear escalation paths and a single point of accountability to resolve problems fast.
NDAs, access controls, and SOP discipline can be aligned during onboarding based on your industry needs. We keep permissions minimal and processes documented.
Note: Specific compliance requirements (industry or contractual) are discussed and aligned during discovery.
Share your goals and workflows. We’ll reply with a clear plan for onboarding, KPIs, and how we’ll operate day-to-day.
We design our operations to integrate seamlessly with the tools and platforms our clients already rely on.
Our teams are comfortable working inside established CRM and helpdesk environments, allowing faster onboarding and minimal disruption.
Examples: Zendesk, HubSpot, Freshdesk, custom CRMs
Day-to-day communication and reporting are aligned with your existing workflows, ensuring transparency and responsiveness.
Examples: Slack, Microsoft Teams, Google Workspace
Structured documentation, task tracking, and data handling support consistent execution and measurable performance.
Examples: Notion, Google Sheets, internal dashboards
Access permissions, SOPs, and confidentiality controls are aligned during onboarding based on your operational requirements.
NDAs and role-based access applied where required
This ecosystem-first approach allows us to plug into your operations quickly, without forcing you to change tools or processes.
Even before we scale big, we operate with enterprise discipline. Here’s what partners typically care about most when choosing XKGS.
Clear ownership, fast responses, and structured check-ins — so you always know what’s happening and what’s next.
QA scorecards, coaching loops, and SOP refinement — performance is measured and continuously optimized.
Defined workflows, escalation paths, and weekly KPI reporting — so outcomes are consistent, not dependent on luck.
Pilot-first approach to validate fit, tools, and expectations before scaling — built to reduce risk for your business.
We’re actively building long-term partnerships. If you’re an early partner, you get direct founder involvement, faster iteration, and priority attention as we tailor processes to your business.
